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Customer reviews of Welcome Cars
At Welcome Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 52 customer reviews
Be very careful!
By George W on 09 September 2017 | Purchase not verified
Car I purchased had a misfire and was assured it was only a coil pack at fault, had the car inspected by a local garage after changing the coil packs and was told one of the cylinders had low compression and the cause of the misfire was either a faulty valve in the cylinder head or scored walls in the cylinder, cost to fix would be in the thousands. Also I found the alloy wheels were corroded causing the tyres to slowly deflate over a couple of weeks, they had been spray painted to look nice! I raised my concerns with the welcome cars and quickly realised I wasn't going to get anywhere with them. I contacted the previous owner of the car who said it was sold at auction. Welcome cars have literally tarted it up to look nice and sold it on at a premium.
Outstanding Customer Service
By Miss M W on 08 May 2017 | Purchase not verified
I bought a Vauxhall Antara Auto CDTi from Welcome Cars, in March this year. Loved it from the moment I test drove it. I have had the car 8 weeks and this morning the engine management light came on,fearing the worst I took her back this morning. The salesman was brilliant, even offered to take me to work to save me walking. On arrival back to the site later in the day ,my car was still in the workshop the salesman was apologetic and said " We didn't want to rush and wanted to make sure she was properly sorted out". Without any hesitation they gave me an auto courtesy car to get backwards and forwards to work, until mine is fixed. I have read other reviews, and can honestly say in my opinion, Welcome cars have given me outstanding customer service, I would have no problem recommending them.