Customer reviews of Welcome Cars

By Chloe H on 24 May 2026 | Purchase not verified

My experience from start to finish was absolutely amazing!!! They went above and beyond to ensure I got the car I wanted. From helping me sort my finance to being kind enough to pick my dad and I up from the train station on our second visit to collect car, super friendly and lovely people!! Makes all the difference when you go to genuinely kind people, took their time showing me the car info and overall FAB dealership!! 100% recommend!

By Anonymous on 22 July 2024 | Purchase not verified

Having read the reviews, I was beginning to think I had the wrong garage - or these reviewers did. I turned up for a test drive appointment, made the day before only to find the place locked up. I phoned the mobile number left on the door and got a 'matey' text saying they would be there soon. Soon turned out to be 25 minutes. I spotted the car I had seen online but it was £500 more here now. I took a picture of the front and sent to my partner to check. The online photo of the car showed no scratches or marks, whereas it clearly had them. Someone eventually turned up who did not inspire confidence. The previous day they told me it had failed its MOT but it would be done again before my test drive. It hadn't been. I asked about the price difference. The guy didnt seem to know and rang someone and came back saying they had lots of cars at the moment and wanted to price it to sell. But why have two very different prices online and on the forecourt? After more time while this guy found dealer plates, i was losing patience and also trust in what I would be buying so I left without doing a test drive. I'd gone there specially so it was a waste of at least three hours on the hottest day of the year.

By Anonymous on 31 May 2024 | Purchase not verified

Not great in the end. Didn't advertise all scratches/faults and we didn't see until it was delivered to us. They messed up log book registration and we are left out of pocket to have their mistake fixed. They argued with us and hung up the phone. Awful "service".

By Anonymous on 19 January 2024 | Purchase not verified

Buy a X1 and fine until it breaks down still warranty . they would pick it up and I paid for it which is fine. I wanted the bill for it so I could get money from insurance it never came so lost £120. another this work has get done on engine here will not show invoice for work. First and last time bought a car there.

By Phil T on 03 February 2023 | Purchase not verified

How do I start this… Saw a car online my partner and I liked, enquired, test drove and purchased. Adam was friendly and us feel welcome to Welcome Cars. The car we brought, so we traded in my old car for new - straight forward process and no hassle. Went to pick it up and found some bits that had agreed to be fixed was not done, so on pick up day Adam got that sorted straight away and asked if we didn’t mind waiting but the other parts was done. So we drove away happy. After nearly two weeks of having the car, I find out it’s a mot failure, needs a whole new exhaust system as it’s been damaged by “being bumped up and down curbs” to much I was told (you’ll see at Welcome Cars this is the way they get cars on the forecourt). The cost of the whole new exhaust system £££ I was not expecting so early on which will have to be fixed straight away. Quite disappointed in honesty, few other bits like a second tyre needs to be replaced but not urgent along with a AGM battery (which are not cheap but it’s a battery). Take it as you will but for friendliness, yes. Cars on the other hand, may be not.

Reply from Welcome Cars on 06/02/23

Dear Mr Phil In response to your review, We am sorry that you experienced these issues with the car 2 weeks after purchase. As a business if you would have informed us of the issues you had we would have tried our best to resolve them, as we did prior to you collecting the car. Therefore we can not be held at fault for something we had no knowledge of. Thank you for your kind words about our customer service. Many thanks Adam

By Susan S on 20 July 2022 | Purchase not verified

Fantastic experience with Welcome Motors from the initial enquiry to the car being delivered to our home in Lancaster with half a tank of petrol two days later. We were sent a very detailed video of the car we were interested in, which certainly helped with our choice. Absolutely delighted with the service received. Thank you

By Jonathan K on 19 May 2022 | Purchase not verified

Great experience with dealing with Welcome Cars. Professional and friendly service. Very happy with my new car that was given to me fresh MOT and full service. The part exchange was a smooth and simple process. Reommended

By Anonymous on 17 March 2022 | Purchase not verified

Adam looked after us very well and delivered the car on time. The car was for my daughter and she was delighted.

By nicola T on 27 August 2021 | Purchase not verified

After having an issue with a big finance company, Welcome cars were amazing and so helpful. Would highly recommend them to anyone wanting to buy a car.

By Phoebe G on 03 August 2021 | Purchase not verified

AVOID LIKE THE PLAGUE The WORST “company” ever, so incompetent, so unprofessional, UNETHICAL, disrespectful, the list could go on… Just a bunch of dodgy men attempting to grasp at any opportunity to sell their as equally dodgy cars.