Customer reviews of Welcome Cars

By Carol B on 02 August 2017 | Verified purchase

Welcome Cars were really good. Especially when I got totally lost on the test drive, they offered to come and get me. In the end their excellent directions got me back to their garage. Very kind people. Talked me through the forms etc. Adam and Daniel made the whole experience very easy. I would certainly recommend them to anybody. Thanks to them both.

By Barry W on 24 July 2017 | Verified purchase

Absolutely fab. Could not fault it, no presssure, the chaps polite and patient. Definitely will use again

By Rod W on 23 July 2017 | Verified purchase

I have just purchased a Volvo V70 from Welcome cars, Swindon. I found the staff approachable and all seemed to know the stock on the forecourt. I was left to go over the car for as long as I needed with no pressure or unwanted intrusion from the staff. I was allowed to take the car for a test drive on my own, which for me took away any third party and unnecessary influence. I will never buy without giving myself time to evaluate the deal normally 1 or 2 days, at no time did I feel a pressure or hard sale. I would use Welcome cars again.

By Calum W on 23 July 2017 | Verified purchase

Excellent customer service and very friendly people.

By Paul W on 11 July 2017 | Verified purchase

Found welcome cars to be extremely friendly and helpful. Was looking for a reasonably cheap reliable car and with a little help from welcome that's exactly what I got. Drove the car straight off of their forecourt and down to the south coast with no problems now 4 days later and car is great. Found the whole experience easy and stress free with friendly service and no hard sell, would definitely recommend to friends.

By D W on 08 July 2017 | Verified purchase

I recently purchased a used car from Welcome Cars. I found them very helpful & obliging . Providing me with test drives on 4 different vehicles. One thing that appealed to me was that they never put any sales pressure on me. I am very satisfied the service I received & could recommend them. D.Western Swindon

By Ian S on 26 June 2017 | Verified purchase

Our dealing with Welcome cars was first class, the guys are friendly and know how to treat their customers right, I would recommend their service to all who are looking to buy another car, they have a good selection of cars to suit your needs.

By Rizwan H on 21 May 2017 | Verified purchase

Had the best experience dealing with this garage they were very polite and honest. I highly recommend these guys to everyone. They mananged my expectations from start to finish and the after care service i received was excellent. Over all service OUTSTANDING!

By Philippa M on 16 May 2017 | Verified purchase

There is a good selection of cheap/medium price cars which are in good condition and good documentation. Staff are very friendly and helpful.

By Anonymous on 26 September 2026 | Purchase not verified

By way of a prologue, I needed a car because someone drove into the back of me at speed while I was stationary. The insurance money had come through and I was determined to make the best of a bad situation and a hot summer by buying the convertible version of my dearly departed car. If Welcome Cars had nothing less than the exact car I wanted within 100 miles of my driveway I would have walked away at the first warning sign, but the heart wants what it wants.The story begins quite predictably, when I went to see the car one sunny Saturday. I test drove it, paid a deposit and arranged to collect it the following Saturday. I had mentioned a rattle when the AC was running, and the young chap said they’d get their mechanic to have a look at it.The following Saturday, I showed up at Welcome Cars after travelling 2.5 hours on 3 trains to pick up the car. They told me it wasn’t there. It was currently “off site” with the whole front end removed. They hadn’t even told me they were doing work on it, let alone that I probably shouldn’t have bothered paying them a visit. In hindsight, I should’ve just asked for my deposit back to cover the train ticket and walked away.However, after endless phone calls to a mysterious boss man, they offered to loan me a car while the one I bought was being worked on. All I would have to do is pay them the balance of my car, buy road tax and insure the Vauxhall Agila they offered me. I should have chalked it up to a bad experience and run away but, again, I really wanted my car, so I agreed. To say that the Agila was roadworthy would be a stretch. Actually no, it would be lying. It was riddled with mysterious crunching noises, not so mysterious crunching noises (loose body panels) and rock-solid ‘power’ steering that veered heavily to the left. I drove off in a sticky incubator of wet dog smell with the understanding that I would pick up my car the following weekend.A week passed by and I hadn’t heard anything from them. No news, surely, was good news? Fool me once and all that. I phoned them on the Friday afternoon and they were very sorry but my car still wasn’t ready. They couldn’t tell me why, although I suspect nonspecific incompetence was to blame. However, I was subconsciously resigned to that being the case, so I bought another few days temporary cover on the shitbox Agila and practiced some deep breathing. They assured me it would be ready by the following weekend, and if it was ready sooner they would “try” to deliver it to me to make up for the trouble. I don’t even think the guy who told me that believed it. It got to Wednesday and I still hadn’t heard anything, so I phoned them on my lunch break. Lo and behold, my car was ready. They were getting around to phoning me to tell me that, they swear. Anyway, they wanted the Agila back because they’d been having enquiries left, right and centre. Initially, I planned to pick it up that weekend, but after a quick chat with my boss she took pity on me and said I could leave early and travel from Dorchester to Swindon before they closed to pick it up. Happy days.I arrived at Welcome Cars at 17:50. Unfortunately, there was nobody there to Welcome me, which was weird because they close at 6. So I called the mobile number on their website and someone arrived in a tiny Toyota IQ to take back the Agila and hand over my new pride and joy. The first words out of his mouth were “did you damage it?”. Clearly, Welcome Cars had sent their service representative of the year. “What more damage could I possibly do?”, I replied. I think he took the point. Anyway, I was so close to putting the whole ordeal behind me (yet, as it transpired, so far). I tested the AC in my new baby and it was running perfectly, so at least whatever off-site mechanic they use is vaguely qualified. I took a few minutes on the forecourt to adjust the mirrors etc. before pulling away. No word of a lie, the guy in the Toyota IQ pulled out right in front of me, causing me to swerve into an opposing driveway. Slightly shaken up, I headed to a nearby Tesco to grab a bite and contemplate my life choices. While eating my meal deal, I realised that one of the two keys that the car was advertised as having was actually not for my car. Exasperated, I phoned the mobile number and arranged to meet the guy at Welcome Cars once again. Over half an hour after I arrived he popped back up. The Welcome this time was: “that was a close one earlier wasn’t it?”. To be fair to them, these guys specialise in Welcomes and never claimed to be trained in Apologies, so I’ll let him off.Another half hour of rummaging through a wall of badly organised car keys and a call to the mysterious boss man (who was very mysteriously in Africa for some reason) later, I counted my losses and left Welcome Cars for the final time with a single car key and one of their special promises to post on the other key once they found it. A week of blissfully uneventful driving later, I was reclining the hood on my lovely new convertible and a key literally dropped down from the mechanism into my lap. Eureka! I thought. It was a key of the same brand, so I dared to dream. However, it was not a key for my car, just another randomly misplaced key from their carefully curated collection. I confess, I thought about chucking it in the bin, but my conscience got the better of me and I chucked it in the post instead, along with a note asking them to return the favour if they ever came across my missing second key.One might imagine that would be the end of the ordeal. Ha! I had yet to receive my new log book. 5 weeks passed by, fast approaching the 6 that the DVLA mandate before you can even ask to check whether they’ve thought about getting round to printing it. I called that mobile number one Friday afternoon to ask if they’d bothered to send it off all those weeks ago. I think I spoke to the mystery boss man on this occasion so, surely, he’d look into it as a matter of urgency. He tells me he hadn’t been in the office that week (presumably still in Africa) but he’d look first thing on Monday. The following Friday, he texts me to say he hadn’t had a chance to check. The whole week must have been a heady blur of not doing even the absolute minimum, the poor thing. After all, he oversees a vast automotive empire of what must easily be in excess of 20, maybe even 30 cars. He wished me a good weekend and assured me he’d look into what had happened. I replied with my thanks, but I’d sent off a V62 and the new keeper slip, so he was absolved. A week later, I have received the log book and I can publish this review with reasonable confidence that I’ll never, ever, EVER, have to deal with Welcome Cars again.The moral of the story is: if you want a job done properly, don’t go to Welcome Cars because they probably won’t do it at all. For those invested in the Vauxhall Agila sub-plot, it is, as of this evening, according to the website, still available.