Customer reviews of Welcome Cars

By Nuno M on 10 June 2020 | Purchase not verified

The dealer told me that everything in the car was working and after I made the deposit to secure the car, I was told that the A/C was not working. I requested the deposit back, which was only paid after almost 1 week, and after several messages and calls. Besides this, the dealer retained £10, which he said was a bank transfer fee. After I told him that was impossible to be a bank fee, he told me that was his fee to transfer back the deposit. Unacceptable behavior!

By Steve B on 30 May 2020 | Purchase not verified

Excellent service received from Welcome Cars. The owner picked us up from the train station as we had travelled from Kent. No pressure to buy, everyone was friendly and helpful and very happy with the car.

By Mariam K on 07 October 2019 | Purchase not verified

The best car service I’ve ever had! The customer service are brilliant they really helped me in what I needed. Highly recommend them

By Mrs T on 16 August 2019 | Purchase not verified

Check all paperwork thoroughly. ‘One owner’ and ‘service history’ turned out to be ‘five owners’ and one unstamped entry in a replacement service book on a ten year old car. I guess that’s why when it was delivered to me ‘I forgot to bring the V5’. (The V5 was them supposed to be posted to me but never turned up so I had to pay for a replacement in order to tax the car). Also claimed to have integrated navigation system, Bluetooth, USB connectivity and power steering, none of which it had. This buying experience caused me a huge amount of stress which was ongoing for weeks while I sought compensation.

By Debbie C on 08 July 2019 | Purchase not verified

Welcome cars bought are car from us ,we were very impressed with how easy they made it and very professional , money transferred into are bank on the spot happy customer

By Melissa T on 07 July 2019 | Purchase not verified

Very bad service - never buy a car from them , dishonest , rude , no after sales service whatsoever , trust me , stay well clear !

By Patrick B on 06 March 2019 | Purchase not verified

Nice guy, gave me a reasonable price for my car - would use again in future.

By Cheryl L on 27 February 2019 | Purchase not verified

I bought a used Honda CRV from Welcome Cars in 2006. I found them extremely friendly and very helpful throughout the whole dealing. So, in 2019 when I decided to upgrade I returned to them. Once again I had wonderful service from them and once again I purchased a used Honda CRV. I had a small problem with it and called Welcome Cars who asked me to return it straight away. They kindly gave me a courtesy car and the problem was sorted out and I picked it up a couple of days later. I cannot praise Welcome Cars highly enough and I would certainly buy from them again. On my experience I would recommend them to anyone. They were polite and courteous and extremely helpful to me at all times. Ten out of ten!

By Jon P on 08 February 2018 | Purchase not verified

I found the salesman very friendly and helpful. The car I bought was exactly what it said and the whole sale was done quickly and very professionally. Very pleased with my new car and would definitely recommend Welcome cars to my friends and family. Thank you guys.

By George W on 09 September 2017 | Purchase not verified

Car I purchased had a misfire and was assured it was only a coil pack at fault, had the car inspected by a local garage after changing the coil packs and was told one of the cylinders had low compression and the cause of the misfire was either a faulty valve in the cylinder head or scored walls in the cylinder, cost to fix would be in the thousands. Also I found the alloy wheels were corroded causing the tyres to slowly deflate over a couple of weeks, they had been spray painted to look nice! I raised my concerns with the welcome cars and quickly realised I wasn't going to get anywhere with them. I contacted the previous owner of the car who said it was sold at auction. Welcome cars have literally tarted it up to look nice and sold it on at a premium.